Terms & Conditions

1. All prices are in pounds sterling.

2. Most products shown are handmade and may vary slightly from the photograph. We see this as an asset – we believe it is better to have a unique item than mass conformity.

3. Postage Policy

International Postage

At present our website is set up to just sell to the UK. Please contact us for shipping outside of the UK, and we will calculate shipping costs.

UK Postage

All our items are sent via UK’s Royal Mail. We normally dispatch items within 1-2 working days, and a confirmation email is sent when your item has been posted.

To keep postage costs down we only offer

Royal Mail 1st Class Signed For

or

Royal Mail 2nd class.

Please be aware that Royal Mail only offer insurance up to the value of £20 for both of these services. For more information on Royal Mail’s postage terms and conditions please visit www.royalmail.co.uk

Royal Mail aim to deliver 1st Class Mail within 1 working day (not including the dispatch date) and 2nd Class mail within 3 working days (not including the dispatch date) however this time may be longer and can be up to 15 working days.

If you would like a faster or guaranteed delivery date then please contact us on our contact us page with regards to other postage options before placing your order.

We offer free Royal Mail 2nd Class Delivery on all orders over £30, or a reduced price Royal Mail 1st Class Signed For service.

 

4. Returns Policy

If you are unsatisfied with your goods for any reason you may return them to us within 14 days from you receiving them for a refund or an exchange (postage costs will not be refunded). Just ensure the goods are unworn, clean, folded neatly and in their original packaging.

When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non receipt of items.

All goods are checked before dispatch. In the unlikely event of faulty or damaged goods being received please send us a message on our contact us page within 7 days. Within the email please include your full name, the order number and details of the fault. The item should be returned by 2nd Class Royal Mail – the cost of this will be refunded upon receipt of the item. We will then contact you to see if you would like a replacement or a refund. As some of our items are unique it may not be possible to send an exact replacement.

Your Cancellation Rights: Under the ‘Distance Selling Regulations 2000’ you have the right to cancel your order within 7 days of receipt, providing you inform us of your cancellation within those 7 days. If you choose to do so, you are responsible for the postage incurred in returning your order.

5. Refunds

We use PayPal© as our money handling agents for goods purchased on the website. We always issue refunds via the original method of payment. Please be aware that although we will issue refund on the day that goods are returned to us, PayPal© refund transactions can on occasion take up to 30 days to be completed.

Download our Terms & Conditions: Hippy Clothing Shop T’s & C’s